LG TV Remote Volume Not Working: Main Reasons and DIY Fixes

If the volume button on the LG TV remote is not working, you will wonder how to increase or decrease the volume. Though alternate ways exist to control the LG TV, they are less comfortable than using a physical remote. Therefore, we recommend users try the troubleshooting methods to fix the LG TV remote button issue.

This guide provides a detailed solution to fix the volume button issue on the LG TV remote.

Why is the LG TV Remote Volume Not Working

The following factors cause the LG TV remote volume to stop working.

SCENARIO	REASONS
1	Weak and exhausted batteries cause the remote to stop working
2	Due to technical glitches on the remote or the TV
3	The remote may become faulty due to wear and tear
4	Because of dirt, the volume key on the remote may be jammed
5	The volume knob on LG TV may get stuck
6	Due to signal obstructions between the remote and the TV
7	The remote’s IR emitter may be defective due to physical damage

How to Fix LG TV Remote Volume Not Working

If the volume button is not working on the LG Magic Remote, you should try these workarounds.

Change the Batteries

Battery is the key factor in the remote, which provides adequate power for the remote to work. The remote won’t respond to your commands if the batteries have expired or run out of charge. Suppose the LG TV remote is not responding, you should replace the batteries. Pop out the old batteries, replace them with newer ones, and check if the volume button works without any issues.

Clean the Remote

All the remotes are manufactured with plastic and rubber material, easily absorbing dust and dirt particles. If a speck of dirt settles in between the remote’s buttons, it will not allow the remote to work properly. To remove this, use the clear and soft fabric dipped with 99% isopropyl alcohol to clean the affected area. Also, clean the IR blaster on the remote and ensure no hindrance between the TV and the remote.

Test Remote’s IR Emitter

Sometimes, the LG TV remote may fail to send IR signals for some reason. Therefore, you should check whether the issue is with the remote’s IR emitter. You can try this trick if the LG Magic Remote pointer is not working.

[1] Open the Camera app on your smartphone.

[2] Point the LG TV remote’s signal head towards the camera.

[3] Press the remote keys and see if the flashlight appears.

[4] If yes, the remote has no issues. If you can’t see a flashlight, the remote is faulty.

So, you can buy a replacement remote as an alternative.

Power Cycle LG Smart TV

If the LG TV remote is not working after the battery change, it is due to a temporary bug on your LG TV software. Power cycling the LG TV would help fix the volume button issue in such cases.

[1] Turn off your LG TV using the physical buttons and plug the TV power cable from the socket.

[2] Wait for 3-5 minutes.

[3] Then, plug in the cable, turn on your LG TV, and check whether your remote volume works.

Check the Internet Connection

The unstable internet connectivity is another reason for the remote volume not working. So check whether your LG TV is connected to a stable connection. You can power cycle the WiFi router to reset it and improve the internet speed.

[1] Remove the router’s cord from the power outlet and wait 3-5 minutes.

[2] Replug the router’s cord into the power outlet and turn on the switch.

[3] Turn on the WiFi router to see whether the volume issue remains.

Disable the External Speaker

[1] Switch off your LG TV and check the RCA, HDMI, and 3.5mm audio jack ports.

[2] Remove the unwanted cables or external devices that are connected to the TV.

[3] Now, turn on the TV and play any video to check the volume of the TV.

[4] If the volume function is not working, ensure to turn Off Bluetooth and AirPlay on your TV.

Customize the Sound Settings

[1] Turn on your LG smart TV and navigate to the Settings option.

[2] From the settings menu, select All Settings and choose Sound.

[3] Select the Smart Sound Mode option and turn it off.

[4] Return to the Sound page and select Sound Out.

[5] Click on the Optical menu, choose Digital Sound Out, and change it to Internal TV Speaker.

[6] Go back, select LG Sound Sync, and turn it on.

[7] Select Dolby Atmos and turn off the feature.

Now, the LG TV volume not working issue will be resolved.

Update LG TV Firmware

Sometimes, the Volume button on the remote may stop working because of a missing update. Follow the below steps to update your LG TV firmware to the latest version.

[1] Click on Settings and select All Settings.

[2] Select General and click on About this TV.

[3] Tap Check for updates and click Yes if there is any update available.

To finish installing the latest update, LG Smart TV will automatically initiate the restarting process.

Pair the LG Magic Remote

If your LG Smart TV is updated, it will unpair the remote from your TV. In such situations, the volume button may not work until you pair the LG Magic Remote with your LG TV.

[1] Press the Smart/Home and Back buttons on the remote.

[2] If the activity light on the remote blinks thrice, it initiates a pairing request.

[3] Now, press the Wheel button to re-pair the remote.

Note: If the LG Magic Remote wheel is not working, check whether you have inserted the batteries based on their terminals.

Factory Reset LG Smart TV

If the volume button is dysfunctional on the LG TV remote, reset the LG Smart TV to factory defaults.

[1] Go to Settings on LG TV, tap All Settings, and click on General.

[2] Scroll through the options and click Reset to Initial Settings.

[3] Tap OK to confirm the reset.

Note: If the LG TV remote is unresponsive, use the LG ThinQ application to reset the LG TV without a remote.

Contact Customer Support

After trying all the above-mentioned ways and the issue still persists, you can contact LG customer support through its official website. Tap Open LG Chat to chat with a live agent regarding the issue directly. Otherwise, you can contact customer care by calling 800-243-0000 (or) 850-999-4934. Apart from that, you can also connect with LG Support via Twitter and Facebook.

Note: You can also request a repair for your LG TV remote by visiting its support webpage to claim a warranty.

Buy a Universal Remote

If the LG TV remote is defective, you can buy an original LG TV remote or a universal remote on Amazon. However, you should use the universal remote codes for the LG TV to setup a universal remote. If you don’t want to buy a remote, you can use the LG ThinQ app on your smartphone to control the LG TV volume without a remote.

FAQ