Do you want to troubleshoot the Insignia TV remote control? Let’s get started. Initially, check whether the remote has worn-out batteries, or any external object blocks the remote signals. Clear the obstructions and change the batteries to resolve the issue. If the Insignia TV remote is not working with new batteries, you can power cycle the TV, update the TV firmware, and reset the remote to make it work.
This article will teach you the basic to advanced troubleshooting methods to fix the Insignia TV remote not working issue.
Why is My Insignia TV Remote Not Working
Here are the factors why the Insignia TV remote is not pairing with the TV.
| SCENARIO | REASONS |
|---|---|
| 1 | If the remote pairing limit is exceeded, you can’t pair a new Fire TV remote |
| 2 | If your remote is broken or it has any physical damage |
| 3 | When you operate the Insignia TV remote from a far distance |
| 4 | Excessive dust has accumulated on the Insignia TV remote buttons |
| 5 | Your Insignia TV remote may be faulty due to wear and tear |
| 6 | Where there is an issue with the IR emitter on your TV remote |
| 7 | If sunlight is directed upon the Insignia TV sensor, it won’t receive signals |
| 8 | Hardware may become defective if the remote is exposed to high heat |
| 9 | If the remote batteries are not inserted properly based on the (+/-) polarities |
How to Fix Insignia TV Remote Not Working
You can follow these troubleshooting methods individually to fix the Insignia Smart TV remote not working issue.
Replace Remote Batteries
If you have been using batteries for a long time, it won’t work properly. As a result, the Insignia TV remote won’t work, including the power and volume buttons. Therefore, you should check whether the remote has an adequate charge. If not, replace the old batteries with newer ones. In addition, it is recommended to use branded remote batteries for a longer span.
Clean the Remote Buttons
If you keep the remote in the open air without any remote covers, dirt may go inside the buttons of the TV remote. This is why the Insignia TV remote is changing channels or doing any functions. You need to use a soft cloth to clean the dirt and debris with the help of 99% isopropyl alcohol. After cleaning the dirt, press the Volume and Channel buttons and check whether the buttons are working properly.
Note: If the Insignia Fire TV remote is not working, you can resolve it by cleaning the remote keys.
Power Cycle the Insignia TV
Power cycling helps to drain the residual power left in the TV. Eventually, it will make your Insignia TV remote functional.
1. Unplug the TV cord from the power supply.
2. Now, press and hold the physical Power button for 60 seconds.
3. Plug the cord into the wall socket. Turn on the Insignia TV.
Press the remote keys randomly and check if it works fine.
Pair the Insignia TV Remote
If you have an Insignia TV Voice Remote, locate the Pair button below the batteries. After that, press and hold the Pair button for a few seconds to establish a pairing with your TV. If the pairing is unsuccessful, the TV remote will not work, so try to re-pair the Insignia TV Remote by following these steps.
- If you have an Insignia Roku TV, press the pairing button for 3-5 seconds to pair the Roku remote.
- To pair the Fire TV remote to Insignia Fire TV, follow these steps.
- Go to Settings → Controllers and Bluetooth Devices → Amazon Fire TV Remotes → Add New Remote → Press the Home button and hold for a few seconds.
Soft Reset the Insignia TV Remote
If you feel the remote’s performance is lagging, you shall soft reset the Insignia TV remote to fix it.
1. Remove the batteries from the remote and keep it aside.
2. Press the Power key on the remote and hold it for 20-30 seconds.
3. Insert the batteries back in and test the remote control.
If the Insignia Roku TV remote is not working, you can reset the Roku remote using the same steps.
Test the IR Emitter
You have to test the IR emitter on the Insignia TV remote. This way, you can identify whether the issue is with the remote.
- Open the Camera app on your smartphone.
- Now, place the LED light of the remote towards the smartphone’s rear camera.
- Press the remote keys repeatedly and check if the blinking light is visible on the screen.
- If you can’t see the light on your phone’s camera, it is clear that the remote’s IR emitter is faulty.
Note: If the remote is faulty, you can still change the input on Insignia TV without a remote using panel buttons.
Eliminate the Obstructions
Always point your Insignia remote to the TV in a direct line of sight. At the same time, check whether any objects obstruct the Insignia TV signals when you operate the remote. Don’t place speakers or soundbars in front of the TV sensor. The Insignia TV remote will work well if the path is clear. If you use an IR-based remote, operate it at a distance of fewer than 30 feet.
Contact Insignia Support
If troubleshooting methods don’t work, contact Insignia Customer Support for further assistance. We suggest users talk to the customer support executive by dialing the number (1-877-467-4289). Alternatively, you can fill out a short form with a clear description of the issue and write an email by visiting this webpage.
Buy a Universal Remote
You can purchase a universal remote for Insignia TV if you want a replacement remote at a cheaper price. It is very useful when you have multiple Insignia TVs at home. You can use the Insignia TV remote codes to program a universal remote to the TV. If the process fails, don’t worry. You can also program the universal remote to the Insignia TV without a code.
Use the Insignia TV Remote App
If you feel setting up a universal remote is complicated, there is another way. Install the Insignia TV remote app on your smartphone and control the TV virtually. You can use the remote app in two ways – IR blaster and WiFi. If your Android device doesn’t have an IR blaster, use the WiFi mode. However, you should connect the Insignia TV to the same WiFi as your phone.
FAQ
The Power button may be stuck due to dirt. Gently slap the remote, which will release the stuck buttons.
Yes. You can use physical buttons or the remote app to control Insignia TV without a remote.
