How to Fix Fire TV Stick Remote Not Working Issue
Is your Firestick Remote not working? Though Amazon Fire TV eases the process of streaming, the handling of its remote is not similar to the ordinary TV remote, so it might not be simple to identify the issue as it stops working. However, if that is the issue you want to fix, then look no further as we are here with the solution to your problem.
Amazon launched Amazon Fire TV Remote in the year 2014. It works by simplifying the streaming of various content from apps like Netflix, Amazon Prime, Hulu, and so on, making our regular TVs into a Smart TV. Since its launch into the market, several updations have been made, and various versions of it have been released.
If your Fire TV remote is not working right when you buy it, then it is advised to send it back and procure a replacement. You will still be able to operate your Fire TV using the Amazon Fire TV Remote app available in the Play Store for android users. However, if your Fire TV Remote stops working after several usages, you might have to proceed with the troubleshooting process to see if it works for you.
Reasons for Firestick Remote Not Working Issue
Before looking into the possible fixes, let’s see the major reasons for your Firestick Remote not working.
- Usually, when the remote stops working, we first check the battery cells of the remote. It is a basic procedure for every remote out there. So a dead battery can be a reason for this issue.
- If the remote you own is replaced, then there is a chance of it being incompatible with your Fire TV.
- The range between the Fire TV device and remote is more than 30 feet.
- The path of signal from your remote to the TV should not have any obstacles. As this interrupts the signal from the remote to the TV.
- Having Bluetooth enabled on several devices can interfere with the remote.
- Spilling water, dropping the remote down, and several such things can cause damage to the remote, which in turn affects the functionality of the remote.
Methods to Fix Firestick Remote Not Working Issue
As we know the reasons for the issue, it is mandatory to know how to fix it. So try the basic troubleshooting process in order, as it would help you find the reason behind the issue. Doing so can take precautionary steps to prevent the problems from happening again.
The working of the Fire TV remote is not possible with drained or wrongly inserted batteries. So check the charge on the remote battery. To fix it, open the battery slot on your remote and insert the new batteries. Then try using it. If your Firestick Remote is not working with new batteries, then the issue can be something else.
Restart the Remote and Firestick Device
. Disconnect the Fire Stick from the power supply and plug it back into the TV after 10 seconds.
. In the case of the remote, remove the battery and insert them back with a gap of a few seconds allowing it to discharge completely.
. Now, try pairing the remote by pressing the Home button and see if it works.
Reset the Fire TV Remote
If the issue persists, then try to reset your Fire TV Remote.
. To begin with, disconnect your Fire Stick device and wait for at least 60 seconds.
. Then, press and hold the Left, Menu, and the Back button on your remote together for at least 12 seconds.
In the case of the 1st-generation Fire TV Remote, just press the Menu and Left button and do the same process.
. Remove the batteries from your remote and wait for 5 seconds to re-insert it back into the slot.
. Then, plug in your Fire Stick back to the TV.
. To finish the process, press and hold the Home button for ten seconds while standing within the range of 10 feet from the device.
If you have an Alexa Voice remote with volume and power buttons, you will see a blue light flash at the top of your remote for Fire TV Smart TV Remote and Fire TV Soundbar emote. If it does not flash, then try pressing and holding the Home button for another 10 seconds.
Pair the Fire TV Remote
Try to unpair the remote from the Fire TV and pair it back to see if it works.
. To unpair your remote, press and hold down the Back and Home button for ten seconds. Doing this will unpair your remote.
. To pair it back, press and hold down the Home button for 10-12 seconds. If the pairing was the issue, then your remote should work now.
If your existing remote does not work to do the above-said steps, then you replace it with another Fire TV remote to check if the issue is with the remote.
. Open Settings >> Controller & Bluetooth Devices on your Fire TV using the second remote.
. Select Amazon Fire TV Remotes from the options.
. Navigate to the name of the remote that is not working. Press the Menu button, and then you’ll be asked for a confirmation. Press the Select button to remove the remote from the list.
. Go down and select the Add New Remote. Navigate to the remote name and press and hold down the Home button.
. By now, your secondary removed should be paired with the Fire TV. So check if the remote is working fine. If the second remote is also not working, then the issue can be on the Fire TV stick.
Pair Firestick Remote to CEC Enabled TV
. Turn on the TV and ensure to plug in the Firestick to the TV.
. Navigate to the TV settings, and go to the CEC option to enable it. By doing so, the Firestick can turn the TV on and off.
. Tap on the power button on the remote to check it. If the TV responds to the remote, then it means the remote is paired. Else proceed further until you pair the remote with the CEC-enabled TV.
. Now, try to repeat the process by unpairing and repairing the remote.
Fix the Light on Fire Stick Remote
The light on the Fire TV Remote must work to ensure proper working. If it does not work, then try disconnecting the Fire TV Stick or Fire Cube and plug it back again after a few seconds. If it still does not work, then try unpairing and pairing it again.
Fire TV Remote Not Controlling Volume
If your Fire TV Remote does not control volume like it’s supposed to, then use the Change TV option under Equipment Control settings on your Fire Stick to reconnect your remote to the TV and fix the volume issues.
. Use the Power button on your remote to turn on the TV. Make sure that the right input is set to display your Fire Stick.
. Go to Settings >> Equipment Control >> Manage Equipment and select TV.
. Select the Change TV option on the screen, followed by clicking Continue and selecting the TV from the list.
. Now, turn off your TV by pressing the Power button on your remote and turn it back on after ten seconds.
. Press the power button on the remote again to turn on the device and check if the remote is working fine.
Fixing the Fire TV Remote Compatibility Issue
In case the Fire TV remote is not compatible, you can alternatively use the Amazon Fire TV App as a remote from your smartphone.
. First, install the Amazon Fire TV app on your smartphone using Google Play Store for Android devices and App Store for iPhones.
. Turn on your TV and Sign-In with your Amazon Fire TV account.
. After logging into your account, select your Fire TV device name displayed on the screen.
. A code will be displayed on your TV screen. Enter this code into your phone.
. Now you can control your TV using your smartphone.
Your remote should have started working by this point. If it does not, then there is a chance for the remote to have some internal or external damage. Do not attempt to fix it by yourself. Instead, contact Amazon Support or a professional to help you fix it. If the issue continues even after fixing it several times, then it is advisable to change the remote. Remember to buy that is compatible with the Amazon Fire TV Stick.
It can be due to any of the following reasons such as connectivity, technical or mechanical issues. If you cannot pair your Fire TV remote, try restarting and resetting the device as said above. Restart your Fire TV by pressing and holding down the Select and Play button for 5 seconds. You can also go to Settings >> System >> Restart.
Fire TV Cube and Fire Stick use the same remote and operating procedure. Therefore, look above to get a possible solution.
First, try disconnecting the TV from the power supply and turning it on after a few seconds. If this does not resolve the issue, try resetting your remote by following the above-mentioned steps. You can follow these steps even when your Fire TV Remote voice control or any other control is not working as well.
First, try pairing your Fire TV Remote to the Firestick. If it is already paired, unpair it and then pair it again. Also, try to reset your Fire TV Remote. The same procedure applies to all TVs such as Insignia, LG, and more.
In case your Fire TV remote is not working after updating the software. We can try out some simple procedures to fix this issue.
. Re-pair the remote.
. Restart the FireStick and the remote as well.
. Reset the remote.
. Ensure no obstacle between the remote and the Firestick.
. Replace the batteries.