Hisense TV Remote Not Working: Must Try Fixes

Hisense is a world’s popular electronics conglomerate based in China. As of 2022, it is regarded as the 2nd largest television brand worldwide. Almost anyone may get worried if the Hisense TV remote is not working due to unknown reasons. Somehow, there are easy fixes to troubleshoot it without assistance manually.

Reasons for Hisense TV Remote Not Working

If the remote is damaged or the buttons are jammed

Because of unwanted objects that are placed in front of the TV sensor

When the remote batteries are dead, the remote won’t work

Internal issues in the remote due to smudge, dust, or liquid spill damage

If you are running with outdated system firmware on Hisense TV

Unexpected errors caused within the TV

Hisense TV Remote Not Working – Possible Fixes

You can try the fixes below whenever your Hisense TV remote fails to work.

Remove Power Residuals on Remote

First of all, remove the batteries from the Hisense TV remote compartment. Then press and hold the Power button on the remote for some time. It will completely drain all the power residuals present inside the remote. As a result, it will completely drain the electricity stored by the inside capacitors. Later, reinsert the batteries and check whether the remote is working.

Check the Remote IR sensor

By default, your Hisense TV remote works with the help of an IR signal. If there is a problem with the remote’s IR sensor, it is the reason for not working. To test your remote, open the camera app on your smartphone. Then point the remote’s signal head to the camera.

Press any button on the remote and check whether you can see any red indicator light through the smartphone camera. The batteries may be dead, or the remote has become faulty if a red light doesn’t blink on the remote.

Replace Old Batteries

Your Hisense TV remote will stop working if you use it for many years. Therefore, remove the old batteries from the remote compartment and replace them with newer ones. If your remote is not working even after changing the batteries, the issue is not from the batteries.

Update Hisense TV

If you are using the outdated version on Hisense TV, that is the case for the remote not working.

• Open Settings on your Hisense TV and click on Support.
• Then tap System Update → Check Firmware Upgrade.
• After updating your TV, check whether the TV remote is functioning as before.

Note: If the remote isn’t working, you shall still turn on Hisense TV without a remote and control the device.

Change Mode on Remote

Most Hisense TV remotes can work with Bluetooth pairing and an IR blaster. If your TV doesn’t have Bluetooth support, you should change the remote’s mode.

• On the Hisense TV remote, press and hold the Menu (three horizontal lines) button.
• Hold on for about 5 seconds to get a response from the TV.
• If you haven’t received any response, press and hold the Menu button for more than 5 seconds.
• You will receive an on-screen message on TV if the mode has been switched.

Remove Obstructing Objects

Sometimes, the remote may not work due to obstructions in front of the TV. It will block the IR signals sent from the remote so that your TV fails to receive the remote’s input. You should remove electronic gadgets, Bluetooth devices, and soundbars that cause signal interruption while controlling the TV remote.

Fix Stuck Buttons

The remote buttons may get stuck when it has fallen unexpectedly. Because of that, the other buttons will not work even if you press them multiple times. Sometimes, the remote button will be stuck when it gets more dirt inside. You can simply use a pin to remove the smudge and wipe it with a clean cotton cloth. If necessary, you can gently slap on the remote’s backside to fix the issue.

Power Cycle Hisense TV

If there is an unexpected error on Hisense TV due to a software bug, it can cause the remote to stop working. Therefore, you need to power-cycle the TV immediately to solve this problem. Simply unplug the power adapter from the source and hold on for about 60 seconds. At the same time, press and hold the TV’s power button for 30 seconds. Afterward, plug the TV adapter back into the outlet. Notably, it will take more time than usual for booting. Once your TV is turned on, test the Hisense TV remote to ensure the issues are fixed.

Fix Liquid Damage

Remote often stops working due to liquid damage while consuming soft drinks. As a consequence, the liquid dirt will leave some residues inside the remote and makes it unable to work. If you can disassemble the remote to clean its internal parts, do it wisely or purchase a new Hisense replacement remote online. For cleaning liquid dirt, you should use a 99.9% Isopropyl Alcohol electronic cleaner.

Clean Remote Case

The next troubleshooting is cleaning the remote case to remove dust and smudge. Use a clean cotton cloth to wipe the rubber buttons, circuit board, and edges of the sensor surface. While doing this, you should blank out the power residuals on the remote by pressing the power button repeatedly. You can use a screwdriver to disassemble the remote case if it has screws.

Note: Check out the Universal Remote Control Codes for Hisense TV to control the TV when the original remote isn’t working.

Fix the Remote Pairing Issue

Follow the steps below if you cannot pair the Hisense remote to the TV.

• Using the Hisense TV physical buttons, go to Settings → Bluetooth → Turn on.
• Press and hold the Chat Box and Rectangle buttons on the remote for 3-5 seconds.
• Tap the Find nearby devices option that appears on the TV screen.
• Select your TV remote using up or down buttons.
• Lastly, click OK to pair the remote.

Reset Hisense TV Remote

You have to reset the remote if you still have issues with the remote.

• Turn on your Hisense TV using the physical power button.
• Press and hold the SETUP button on the remote.
• Then click the 9-9-1 buttons using the number pad.
• Press and hold the Power and Channel Up button until the Hisense TV is turned off.
• Afterward, press the Power button to turn it on. If that happens, the remote pairing is successful.

Factory Reset Hisense TV

In some unusual circumstances, the Hisense TV files may get corrupted by themselves and stop the remote from working. Therefore, you need to reset the Hisense TV to factory defaults to bring the TV back to a normal state.

• Using the TV panel keys, go to Settings and click on Device Preferences.
• Next, click Reset → Factory Data Reset.
• Then select Erase Everything and input the Hisense TV password (i.e., 0000) to proceed.
• After entering, it will wipe out all the data and restart automatically.

Now, check if the Hisense TV Remote is working without any problems.

Frequently Asked Questions