Virgin Remote Volume Not Working | Reasons and DIY Fixes
Is the volume button in the Virgin V6 remote not working? There is nothing to worry about. In most cases, it can be caused by drained batteries, stuck buttons, signal interference, etc. Sometimes, the Virgin remote may be unresponsive due to technical bugs in the remote or the Virgin TV V6 box. Since all kinds of remote issues can be fixed with troubleshooting methods, there is no need to buy a universal remote at an extra cost.
In this article, you will learn the reasons and solutions to fix the Virgin TV remote volume not working issue.
Why is Volume Button Not Working on Virgin TV Remote
If the volume button on the Virgin remote stops working, it may be due to the following reasons.
| SCENARIO | CAUSES |
|---|---|
| 1 | More stubborn debris stuck into the remote buttons |
| 2 | Remote batteries might be weak or drained completely |
| 3 | If the Virgin remote is paired with some other device |
| 4 | Due to obstructions, the remote signals may be blocked |
| 5 | Because of physical damage to the remote’s hardware |
| 6 | If the volume button on the Virgin media remote is faulty |
How to Fix Virgin Remote Volume Not Working
The following workarounds would help you fix the volume button not working issue in the Virgin remote.
Replace the Remote Batteries
Weak batteries are the primary reason if the volume or home button on the Virgin remote is not working. It is necessary to change the batteries once in three months or less. Otherwise, the Virgin remote will be unresponsive at any time. Insert the batteries into the battery compartment based on their polarities. For backup, we recommend purchasing units of branded batteries for future use.
Note: Battery replacement is the best workaround that you should try if the Virgin Media TiVo remote is not working.
Remove the Obstructing Objects
Like other TV remotes, the Virgin remote works by emitting Infrared signals to the set-top box. So, it requires a direct line of sight for the signals to travel without blockage. If you operate the remote in an uncleared path, the Virgin remote won’t respond to your actions. So, you should remove the obstacles between the remote and the set-top box.
Remove Dirt or Debris
Another reason for the Virgin remote volume button not working is because of too much dirt stuck on the remote keys. So, it is important to clean your remote controller once a week. Use a microfiber cloth or a paper towel to clean the outer part of the device to clean the dirt in and around the buttons. If the remote has excessive dirt, you must use a cotton cloth by dipping it with 99% isopropyl alcohol to clean it thoroughly.
Sometimes, the remote may not work if the IR blaster is covered with dust and dirt particles. Also, ensure there is no smudge on the IR signal emitter. If the IR emitter is damaged due to an accidental fall, buy a replacement remote instead of repairing it.
Use the Remote in a Range
Most IR remotes will work properly only if the remote is operated at a closer range to the TV. You can operate the Virgin v6 box remote from a maximum distance of up to 10 meters. As mentioned above, it is necessary to clear obstructing objects such as soundbars or showpieces if anything were placed in front of the set-top box to receive signals better.
Test the IR emitter
Virgin v6 Media Mini V6 remote control works by emitting infrared signals to the box or the TV. If the volume button on this remote is not working, you must test the IR emitter to ensure it has no issues. For that, open the Camera app on your smartphone. Point the remote’s signal head towards the rear camera. Press the remote buttons and see if the flashlight appears on the phone screen. If the flashlight appears, the remote has no issue. If not, the remote is defective and you should replace it with a new one.
Check the Volume Control Settings
If you have chosen a different audio output on your TV, the volume functions on the Virgin 360 remote won’t work. So, you should tweak the settings before increasing or decreasing the volume on the Virgin media box.
[1] On your TV, go to the Settings menu.
[2] Choose the Audio & Video option.
[3] Toggle the Volume keys control to the TV, not to the amplifier.
Check if the Virgin remote works fine without any functionality issues.
Re-Pair the TV Remote
At times, your remote will automatically pair with any other device inside your home. So, the remote will not pair again with your TV until it has been disconnected. If you don’t know how to pair the Virgin TV 360 remote, follow these steps.
[1] Aim the Virgin TV 360 remote at the 360 box.
[2] Press and hold the TV and the Zero (0) button for 10 seconds.
[3] If the pairing is successful, you will see a flashlight on the remote and the box.
Press and hold the TV and Rewind buttons for 10 seconds if it doesn’t pair. Test if the volume functions are working, or move on to the next method.
Reset Virgin TV Remote
If you want to unpair the Virgin TV remote from the box or TV, you can factory reset the Virgin TV remote to bring it back to its initial settings.
[1] Press and hold the TV and Clear buttons together until the light flashes green light twice.
[2] Next, press the thumbs-down button 3 times.
[3] Press the OK button, and the light will flash green and after 10 seconds, the remote will revert to infrared mode.
Now, you can check whether the volume button on the Virgin remote is working.
Contact Virgin Support
If the volume button on the Virgin remote is still unresponsive, it is better to contact Virgin Media Customer Support. Explain the issue you’re facing, and they will help you to find the necessary solution easily.
Buy a Universal Remote
If you have lost the Virgin remote control or it has physical damage, then you can replace it with a new remote controller. If you feel the original remote price is higher, then you can purchase a universal remote. For programming a universal remote, you should know the Virgin TV remote codes by visiting its official website.
Use the Virgin TV Remote App
Alternatively, you can download and use the Virgin TV remote control app to control the TV and box. The Virgin TV Control app is available for free download in the Play Store and App Store. After the installation, you can use this app as a virtual remote for your Virgin TV box. Connect the TV and phone to the same WiFi network for this app to work.
FAQ
For pairing the Virgin 360 remote, you need to aim the remote at the set-top box. Press the TV and 0 buttons simultaneously for 10 seconds to initialize a pairing request. Alternatively, press Home > Go to Settings > Pair remote > Pair TV > Follow the on-screen instructions.
Visit the Virgin Media official website and click Order new remote. Follow the on-screen instructions to sign in to your account and place an order. A new remote will arrive at your doorstep in 3-5 working days.
