Telstra TV Remote Not Working: Causes & DIY Fixes
Telstra TV discontinued the services at the end of 2022. So you might wonder what to do if the Telstra TV remote is not working. In most situations, the remote may stop working for minor reasons like discharged batteries, signal obstructions, etc. If the Telstra TV remote is not pairing or remote buttons don’t function properly, you can fix it through troubleshooting.
This article provides all the possible workarounds to fix the Telstra TV remote not working issue.
Why is the Telstra TV Remote Not Working
If the Telstra TV remote control is not working, it is due to the following reasons.
| SCENARIO | REASONS |
|---|---|
| 1 | Your remote batteries might be expired or weak |
| 2 | An uncleared signal path between the remote and the TV |
| 3 | If the IR emitter of the Telstra TV remote is faulty |
| 4 | Due to physical damage or liquid spillage, the remote may not work |
| 5 | Technical errors in the Telstra TV box will bring in remote pairing issues |
How to Fix Telstra TV Remote Not Working
When the Telstra TV remote fails to work, you shall follow the steps mentioned below in no particular order to fix the issue.
Check the Batteries
The weaker batteries are the main reason for the Telstra TV remote to be unresponsive. If the Telstra TV remote is not working even with new batteries, check whether you have inserted them into the remote based on their positive and negative polarities. We suggest using branded remote batteries like Duracell, Panasonic, or Energizer for longer battery life.
Clear the Obstructions
Some Telstra TV remotes use infrared signals to control the TV. Therefore, you should clear the obstacles in front or between the TV and the remote. Most of the time, the TV does not work with the remote actions if the obstacles stop the path between the remote and the TV. Clean the IR blaster on the remote at least once a week. Sometimes, the IR blaster may be covered with dust particles, which is why the remote is not working.
Test the IR Emitter
If you have an IR-based Telstra TV remote, you can test the IR emitter using tricks. Open the Camera application on your mobile. Point the remote toward the rear camera. Press the remote buttons and check if the LED appears on the screen. If yes, there is no issue with the remote. If not, the IR emitter is defective and unfit to use.
Restart the Telstra TV
Restarting the TV is one of the best ways to fix technical problems that occur on the TV. You can restart the Telstra TV in two ways: with and without a remote. If your Telstra TV remote fails to work, you can use the Telstra TV remote app as a virtual remote to control the TV. If you haven’t paired the remote app and TV, you can power cycle the TV to restart it.
How to Restart Telstra TV Via Settings
(1) Turn on your Telstra TV and navigate to the home screen.
(2) Scroll down and select the Settings option.
(3) Choose System on the next page.
(4) Click the option Power and tap System restart.
(5) Finally, click the Restart button to restart your Telstra TV.
How to Restart Telstra TV Without Remote
(1) Turn off the TV and remove the power cable of the Telstra TV from the power outlet.
(2) Wait for 3-5 minutes.
(3) Connect the Telstra TV cable to the socket and turn the switch on.
(4) Now, turn on the Telstra TV and press any buttons on the remote to check if it works.
Clean the Remote Buttons
Sometimes, the remote will not work when dust particles are settled inside the buttons. In this case, you may think that your remote is not working. So clean the remote buttons frequently with a soft cloth using 99% Isopropyl alcohol. If you are using the detachable remote, remove the parts of the remote and clean all the parts separately monthly once to avoid issues related to the remote buttons. After cleaning the buttons on the remote, test the Telstra TV remote functions.
Repair the Remote
Due to unknown glitches, the remote may be unpaired from the Telstra TV. So, you can re-pair the remote to resolve the problem.
(1) Grab the Telstra TV remote and locate the battery compartment.
(2) Open the battery door of the remote and remove the old batteries.
(3) Remove the power cable from the Telstra TV, hold on for 5 seconds, and reconnect the power cable.
(4) Insert new batteries into the remote based on the positive and negative terminals.
(5) Wait for 30 seconds. The remote will establish a connection with your Telstra TV.
(6) You can see the remote pairing notification during the process.
Once paired, check whether you can use the Telstra TV remote without issues. If not, try the next method.
Contact Telstra TV Support
Have you tried all the troubleshooting methods? If the issue persists, visit the Telstra TV Help and Support website. Click the Message us button to send them a message to get a relevant solution. Otherwise, you can use the My Telstra app and contact them directly using the customer service number. My Telstra application is available in the Play Store and App Store.
Use the Remote App
If the above-mentioned methods do not help you to fix the problem of the Telstra TV remote not working, you can use the official app to control your TV temporarily. Since the Telstra TV runs with Roku OS, you can download and use the Roku remote app to control the Telstra TV. The application is available on the Play Store and App Store. If you are not interested in using the remote app, you can buy a universal remote as a substitute.
Frequently Asked Questions
Unplug the Telstra TV cord from the wall socket. Leave it unplugged for 30 seconds. Plug the TV cord and press the Power button to turn it on. You have successfully reset the Telstra TV without a remote.
It is due to an outdated version of the app. To fix the issue, update the Telstra TV remote app to the latest version.
