Realme Smart TV Remote Not Working: Reasons and Solutions

Like all Android TV brands, Realme provides a Bluetooth Voice Remote on the purchase of a Smart TV. At times, the remote may become defective due to an unexpected fall. Apart from physical damage, Realme TV remote may not be working due to weak batteries, pairing problems, unknown errors, etc. If the Realme TV remote is broken, you can buy a universal remote as a replacement. If the remote stops working due to other reasons, follow these workarounds to rectify the issue.

Why is Realme Smart TV Remote Not Working

If you can’t be able to use the Realme TV remote, it may be due to the following reasons.

SCENARIO	REASONS
1	The remote may stop working if it gets affected by physical damage
2	If the Realme TV remote batteries have insufficient charge then it won’t work
3	Due to obstructions, your smart TV won’t be able to receive signals from the remote
4	If Realme TV remote is not pairing, you cannot control the TV via voice commands
5	Due to wear and tear of electronics, the Realme TV remote may become faulty
6	Sometimes, the buttons may stuck inside due to a speck of dirt on their edges

How to Fix Realme TV Remote Not Working

The following are the troubleshooting methods that you should try to fix the Realme TV remote not working issue.

Change the Batteries

Although Realme TV has a quality remote controller, the batteries may get drained over time. Subsequently, the remote will not work properly while pressing the button. Therefore, you have to remove the old batteries and replace them with newer ones.

• Remove the battery door of the Realme TV remote and pop out the batteries from it.
• If there is an accumulation of dust, wipe the area with clean cotton and make it clean.
• Load a pair of branded AAA batteries based on its terminals.
• Finally, check if the remote works fine with new batteries.

Clean the Remote Keys

Because of liquid spillage, the remote keys will get affected by smudge or dirt. Due to this, a speck of dirt will stick to the edges of the remote keys leading them to stuck inside while pressing a button. So, cleaning the remote buttons will help to fix the issue.

• For effective cleaning, use a cotton cloth dipped with 99% isopropyl alcohol.
• Use the cotton cloth to wipe the dirt-accumulated area and make it clean.
• Make sure to clean the remote’s signal head and check if the remote issues are solved.

Power Cycle the Realme TV

Sometimes, Realme TV won’t respond to remote commands due to a technical error. Even though these errors are unexpected, there are some workarounds to fix such problems. You need to power cycle the Realme TV to fix this issue.

• Eject the TV cord from the wall socket and keep it unplugged.
• Press the Power button on the Realme TV and hold it for 20 seconds.
• After that, plug the TV cord back into the sources and turn on your Realme TV.
• Press the remote buttons to check whether they are working without any errors.

Remove the Obstructions

If you are using an IR-based remote for controlling Realme TV, make sure that there are no obstructions while operating the remote control. The remote will not work if you place any object between the Realme TV and the remote.

• In rare cases, a showpiece on your TV unit may block the receiver from getting infrared signals.
• Relocating such objects to some other place is the only solution for this case.
• Furthermore, you need to operate the remote within a range of fewer than 30 feet.

Re-pair the Remote

Sometimes, the remote may get unpaired by itself due to various reasons. So, you need to re-pair the remote again with your Realme TV and make it work.

• Turn on your Realme TV using physical buttons.
• Long press the OK and HOME buttons on the remote simultaneously at a time.
• Once pairing is successful, you will get a confirmation message on the TV screen.
• Later, press the Google Assistant button and check if you can use voice commands.

Factory Reset Realme TV

If the Realme TV remote is still not working after trying these methods. you can reset Realme TV to factory settings.

• Go to the home screen of Realme Android TV and click the Settings icon.
• Click on Device Preferences, scroll to the last, and click Reset.
• On the next screen, click Reset and select Erase everything.
• Your Realme Android TV will restart automatically to finish the resetting process.
• Next, pair the remote with your TV to start using it.

Contact Realme TV Support

If your Realme TV is not working and if it is under the warranty period, you can register a complaint to fix the issue. You can even request a replacement remote for Realme TV if required.

• Visit the Realme TV support website to apply for pickup & drop repair service.
• You need to sign in with your Realme account to process the complaint.
• Otherwise, you can contact 1800-102-2777 to talk to a customer support agent.

Use the Realme TV Remote App

In case the remote is defective due to physical damage, you can use the Realme TV remote app to control your TV.

• You can use third-party remote apps to control Realme TV using a smartphone’s IR blaster without the internet.
• If you have an internet connection, you can also use the Google TV Remote App to operate Realme Android TV.
• The Google TV app is available on the Google Play Store and App Store.

Buy a Universal Remote

Instead of using the remote app, you can buy a universal remote on Amazon if you feel it’s convenient. Universal remote is highly recommended over the original remote because it is very cheaper.

Before purchasing a remote, read the product description carefully and check if your Realme TV model is compatible with the remote. Following that, buy a pair of AAA batteries if they are not provided with a remote control.

Frequently Asked Questions