If the Thomson TV remote is not working intermittently or constantly, you don’t need to buy a new one. If the TV remote has stopped functioning for the first time, changing the batteries will be enough. In case the remote doesn’t work after battery replacement, the issue may be with the TV. This article explains why the remote problems are happening and what you can do to make the Thomson TV remote work.
Why is the Thomson TV Remote Not Working
|The remote has weak or completely drained batteries
|Replace the TV remote batteries
|The remote buttons are stuck due to excessive dirt
|Disassemble the remote and clean it
|Thomson TV remote doesn’t work due to interference
|Clear the obstructions in the remote’s line of sight
|The remote’s IR emitter has become defective
|Use the remote app or buy a universal remote
|Due to technical glitches in the Thomson TV
|Power cycle the Thomson TV
|The remote is not pairing with the Thomson TV
|Update the Thomson TV firmware
|The Power or Volume button in the remote doesn’t work
|Reset the Thomson TV remote
How to Fix Thomson TV Remote Not Working
The following are the troubleshooting methods that would help fix the Thomson TV remote not working issue.
Check and Replace the Batteries
When you use the remote for a long time, the remote batteries might get weak or dead sometimes. The batteries normally last between 3 and 6 months or less, based on remote usage. So, it is mandatory to check and replace the remote batteries when you get a lagging response.
- Remove the battery cover and eject the old batteries from the compartment.
- Rub the battery terminals with a cotton cloth to ensure no dust.
- Now, insert the new batteries according to their positive and negative poles.
- Test the Thomson TV remote by pressing the buttons one by one.
Clear the Obstructions
If you place any speakers, soundbars, and showpieces between the remote and the TV sensor, the IR signals will be blocked. This is why the remote doesn’t work. Therefore, you must relocate such objects and ensure the Thomson TV remote has a direct line of sight. Also, remember that the optimum range for operating the IR-based remote is less than 30 feet.
Check the IR Signal
As the Thomson TV remote uses the IR emitter, it is mandatory to check the IR signal. To check whether the IR signal is working fine, open the Camera app on your smartphone and point the remote’s IR emitter head towards the camera. Then, press the remote button and see if there is a blinking light. If the light blinks, there is no issue with the remote. If not, you should repair the remote or buy a replacement remote.
Note: If the IR emitter has proved defective, use the IR blaster remote app to control your Thomson TV from your phone.
Clean the Thomson TV Remote
In most cases, dirt or dust may be the reason for the Thomson TV remote to stop functioning. Therefore, it is recommended to clean the debris from in and around the remote regularly. You can use a microfiber cloth or a paper towel to clean the outer part of the device and a cotton swab or toothpick to clean the dirt in and around the buttons.
Power Cycle the Thomson TV
Because of voltage fluctuations, Thomson TV might not receive power from the wall socket. To fix this, you can power cycle the Thomson TV or connect the cord to a different wall socket.
- Turn off your Thomson TV and unplug it.
- Wait for up to two to three minutes.
- Switch on the Thomson TV and check whether the remote works fine.
Reset the Thomson TV Remote
Sometimes, the remote may not work due to residual power. It happens if the remote has been kept unused for a long time. To fix this, you have to reset the remote control.
- Remove the batteries from the battery compartment.
- Press and hold each button 4-5 times.
- Insert the batteries back into the compartment.
- Press the Home and Back buttons on the remote for 3 seconds.
Now, check whether the remote is paired with the Thomson TV. If not, try the next solution.
Update the Thomson TV Firmware
If you have remote pairing issues, check whether you have updated the Thomson TV firmware to the latest version.
- Navigate to Settings using the remote app.
- Click System → Device Preferences → About.
- Select System update → Update Now.
To get the latest version, the Thomson TV needs to be restarted. If it doesn’t restart automatically, you can manually restart it. Further, pair the remote with the Thomson TV and see if it works.
Contact Thomson Customer Support
If the Thomson TV remote is still not working after trying the above-mentioned solutions, you can contact Thomson TV customer support. Fill in the necessary details in the Contact form and submit it to get a call back from the customer support team. They will assist in resolving the issues in the Thomson TV remote.
Alternate Ways You Can Use to Control Thomson TV
If the remote issues are not resolved by troubleshooting, there is no need to worry. You can still control your Thomson TV using the alternative ways listed below.
Use the Thomson TV Remote App
In an emergency situation, you can use your smartphone as a remote control for Thomson TV by installing the Thomson Smart TV Remote app.
1. Open the Play Store and install the Thomson Smart TV Remote app.
2. Once installed, tap Open to launch the app.
3. Make sure to connect both your smartphone and TV to the same WiFi network.
4. Tap the IR Connected option at the bottom of the page.
5. It will look for the available devices. Choose your Thomson TV.
6. Upon connecting, you can start using the app as a virtual remote.
Note: If this app does not work, you can install any of the best universal remote apps to control your TV.
Buy a Universal Remote
If the above-mentioned methods do not fix the Thomsan TV remote not working issue, you can buy a universal remote. When compared to the original remote, universal remotes are comparatively cheaper and are available on Amazon and Walmart. Moreover, many universal remotes are already pre-programmed, so you can use the remote directly without additional setup.
If the Thomson TV remote batteries are weak or dead, the remote will not pair with your TV. So, remove the old batteries from the remote and insert new batteries.
Unplug the TV cord from the power source and leave it unplugged for 30 seconds. Re-connect the TV cord back to the source. Turn on your Thomson TV without a remote by pressing the physical power button.