How to Hard Reset Sky Q Box With or Without Remote

Sky Q is a premium set-top box that provides access to live TV channels, Netflix, BBC iPlayer, Prime Video, Spotify, etc. If you have issues streaming those content, reset the Sky Q box to its defaults by going to settings with a remote. If your Sky Q remote is not working, no need to be dependent on a remote. Instead, press the reset button on the Sky Q box to reset it without a remote.

When Should I Reset Sky Q Box to Factory Settings

If you are experiencing any of these problems, it is better to reset Sky Q Box to its defaults.

SCENARIO	REASONS
1	If the Sky Q box has stuck in Standby mode when you turn on
2	If the performance of the Sky Q slows down and keeps lagging
3	To clear the stored data or to fix the unknown errors and glitches
4	If you forgot a password or want to reset the parental control
5	When you can’t see any picture or no sound on the Sky Q box

How to Soft Reset Sky Q Box Without Remote

[1] Eject the cord of the Sky Box from the power socket.

[2] Turn off the device which has already been connected to the Sky Q box.

Tip: Ensure to power off the WiFi router as well.

[3] Leave all these devices off for up to 5 minutes.

[4] After that, plug the cord back into the socket and turn on the Sky Q box-connected device.

[5] Your Sky Q box will restart automatically and you can see a green light on the box.

When the welcome message appears on the screen, it is ready to use.

Tip: If the issue still persists, you can try updating Sky Q firmware.

How to Hard Reset Sky Q Box Without Remote

If the Sky Q remote volume is not working, you can factory reset the Sky Q box to fix the issue with the following methods.

Use the Physical Button to Reset Sky Q Box

[1] Switch on your Sky Q box and wait till you see the green light flash.

[2] Using sharp objects like needles, toothpicks, or pins, press the Reset button located at the back of your box.

[3] Press the Reset button and hold it for 20-30 seconds. Release it when you see the Red and Green light flashes.

[4] Now, press the Standby button on the front of the box to restart.

Once it turns on, ensure to pair your Sky Q remote again to control your Sky Q box.

Use the Sky Q Remote App to Reset Sky Q Box

Since there is no official Sky Q remote app for the Sky Q box, you can use a third-party app to control your device.

[1] Open the Google Play Store on your Android, search for Remote control for Sky Q, and install the app.

[2] Once installed, launch the Remote control for Sky Q app.

[3] Select the remote model and follow the on-screen instructions to test the remote functions.

[4] Once you have chosen the remote, start using the app to reset the Sky Q without a remote.

Note: If the above app doesn’t work, you can try universal remote apps to control your set-top box.

How to Reset Sky Q Box With Remote

[1] Turn on your Sky Q box.

[2] On the remote control, press the Home button.

[3] From the home menu, select the Settings option.

[4] Then, press 001 on your remote and click the Select button.

[5] You will see the Settings menu on your TV screen.

[6] Select the Reset option and you will get the list of three options to reset the Sky Q box.

• Reset Settings: This will reset all your settings to the factory defaults. The recordings and network setup will remain the same.
• Reset Hard Drive: This will delete all your existing files including the picture and videos. Settings, network, and remote setup will remain the same in the device.
• Factory Reset: It will completely erase all the data.

[7] Choose any one of the options and click the Reset option to reset your Sky Q box.

Now, you can test the Sky Q box whether it works or not. Check whether the visuals, audio, and performance are up to the mark. If your Sky Q is found defective, you can buy a One For All universal remote as a cheaper replacement.

FAQ