At times, the Optik TV remote may become dysfunctional because of weak batteries, signal interferences, stuck keys, and so on. If the Telus Optik remote volume is not working, you don’t need to buy a new remote for those reasons as it can be easily rectifiable. We have provided workarounds that would help bring your Telus TV remote back to a working state. If the Optik TV remote has been broken and is unfit to use, you shall buy a universal remote as a cheaper alternative.
Why is Telus Optik Remote Volume Not Working
If your Telus remote stops responding to the commands, it is because of the below-mentioned reasons.
|If the remote batteries are weak, or it is no longer functioning
|Obstructions or other devices’ IR signals interfere with the remote signal
|If you haven’t selected the corresponding audio output
|If the remote has a speck of dirt inside the remote’s hardware
|When the remote has been disconnected from the TV by itself
How to Fix Telus Optik Remote Volume Not Working
Follow these troubleshooting methods listed below to fix Telus Optik TV remote volume not working issue.
Check the Remote Batteries
If the batteries on your remote controller are weak, they may not be working properly. So you should check whether the batteries have an adequate charge and are inserted in the correct direction. Point the remote towards the TV, press any key to test the remote, and replace the old batteries with newer ones if the remote is not working.
Note: Battery replacement is the best workaround that also helps to fix Insignia TV remote not working.
Discharge Optik TV Remote
If the volume functions are not working after changing the batteries, you should discharge the flea power left in the remote control.
 Pop out the batteries from the remote and press all the keys one by one.
 Ensure to press and hold all the keys for at least 3-5 seconds.
 Insert the batteries back into the remote compartment.
Now, test whether you can turn up/down the volume on Optik TV.
Clear the Obstructions
In some cases, furniture items or showpieces on your TV unit may block the remote’s infrared signals. As a consequence, you won’t be able to use the remote functions until you relocate the obstructing stuff. Also, remember that the optimum range for operating the Optik TV remote is less than 30 feet.
Un-pair and Re-repair Telus TV Remote
Because of technical glitch, Telus TV remote may be unresponsive at some point. This issue can be fixed by un-pairing and re-paring the Telus TV remote.
 Press and hold 4 and 6 keys at a time until you see a solid green light on the Telus remote.
 Press OK and wait until the LED flashes green twice. You have unpaired the remote.
 Press any button and wait for a few seconds to enable the IR mode.
 Aim the remote at the Telus TV box and press the OK button. This will enable Bluetooth pairing to pair the remote with Telus TV box.
 Go to Settings and click Device Settings.
 Select Remotes & Accessories and choose Add accessory.
 Select Telus remote and you will see Remote control paired message.
Now you can start using the Telus Optik TV remote to adjust the volume.
Clean the Telus Remote Buttons
Sometimes, the remote will not work if there are any smudges or dirt on the sensor of your remote. It is important to clean your remote controller once a week. Just blow off the dirt or clean it with a microfiber cloth to remove the dirt accumulated on the LED IR blaster and remote buttons. For effective cleaning, you can dip the cloth with 99% isopropyl alcohol to clean the dirt.
Check the IR Signal
Like other remotes, the Telus remote also uses the IR emitter. So, if the IR sensor is blocked or damaged, then the remote will not work or respond. To check whether the IR signal is working fine or not, open the Camera app on your smartphone and point the remote’s IR emitter head towards the camera. Then, press the remote button to see whether there is a blinking light. If the light blinks, there is no issue with the remote. Else, you should repair the remote or buy a replacement remote.
Power Cycle Telus TV Box
Sometimes, your smart TV may have some technical glitches, bugs, or errors. It might be one of the reasons for your remote not working issue. To resolve this issue, you should restart your TV.
 Turn off your Telus box and unplug the power cord from the power socket.
 Wait for up to two to three minutes.
 Next, connect the power cord back and turn on your Telus TV and check whether the remote is working fine or not.
Factory Reset Telus Remote
Though you have restarted your TV, it won’t help in some cases. So, you can reset Telus remote to fix the issue.
 Press and hold the 1 and 9 buttons at a time for 4 seconds.
 The green light on the remote will turn off and white light starts to blink.
 If the white flashes, it means that the Telus remote has been reset to factory settings.
Contact Support Team
If you can’t fix the issue with the above troubleshooting methods, the last option is to contact the Telus Support Team. You can explain them the issue you’re facing, and they will help you by providing appropriate solutions.
If your Telus TV remote is physically damaged, then the above method will not help you in fixing the issue. Therefore, you can use the universal remote app to control your Telus Optik Digital TV box from your smartphone.
TELUS TV+ is the dedicated app for Optik TV and Pik TV subscribers to watch live TV channels and on demand content. This app is available on the Play Store and App Store.
Press and hold the options button for minimum 3 seconds. The indicator light on the remote will blink twice. Enter