Motorola TV Remote Not Working: Reasons and Solutions

Like other remotes, the Motorola TV remote may not be working at some point due to various reasons. Generally, it occurs because of weak batteries, pairing problems, signal blockage, etc. However, you don’t need to buy a new Motorola TV remote control since these issues are easily resolvable. Follow these guidelines to troubleshoot the Motorola remote and make it work like a newer one. If the Motorola TV remote has been broken, you should buy a universal remote as a cheaper alternative.

Why is The Motorola TV Remote Not Working

If the Motorola remote stops working unexpectedly, it may be due to the following reasons.

SCENARIO	REASONS
1	The batteries may be running out of charge in the remote
2	Due to technical issues that occurred in the Motorola TV or remote
3	The remote may get unpaired by itself due to a glitch
4	Because of physical damage, the remote hardware is faulty
5	Obstructions between the TV and the remote may disrupt signals
6	If any of the remote buttons are stuck due to excessive dirt

How to Fix Motorola TV Remote Not Working

If the Motorola TV remote is not working, you can rely on the following workarounds to fix the issue.

Change the Batteries

The Motorola TV remote won’t respond to button presses if it doesn’t have adequate power to send signals to the device. This may be due to discharged batteries or if the batteries are not inserted properly. Therefore, you need to eject the old batteries from the battery compartment and replace them with newer ones.

Clear the Obstructions

In some cases, furniture items or showpieces placed in front of your TV unit may block the remote’s infrared signals. As a consequence, you won’t be able to use the remote functions until you relocate the obstructing stuff. Also, remember that the optimum range for operating the infrared-based Motorola TV remote is less than 30 feet.

Release Stuck Buttons

If you drop the remote down, the remote buttons may get stuck as a result the buttons will not work even if you press them multiple times. In some cases, the remote button may be stuck when it gets more dirt inside. So, use the cotton cloth dipped in 99% isopropyl alcohol to clean the remote buttons. Also, gently press all buttons one by one to release the stuck buttons.

Change Mode Key

Some Motorola TV remotes will have dedicated mode buttons for TV, STB, and AUX. The LED light on the keys will indicate the mode that you are currently using. So, if the remote is unresponsive to the commands, check whether the remote is in TV mode or not. Also, ensure that the mode button is not jammed.

Check the IR Emitter

If you are using an IR remote, you can check if the IR emitter has an issue or not. Open the Camera app on your mobile phone. Point the remote’s IR emitter head towards the camera. Press all the remote buttons to check whether you can see the blinking light. If you can see a blinking light, there is no issue with the remote. Otherwise, you should repair the remote or buy a replacement remote.

Restart Motorola TV

Sometimes, your Motorola TV may have some technical glitches, bugs, or errors. It might be one of the reasons for the remote to stop working. To resolve this issue, you should restart your TV.

[1] Turn off your Motorola TV and unplug the power cord from the power socket.

[2] Wait for up to two to three minutes.

[3] Next, plug the TV cord back in, turn on your TV, and check whether the remote is working fine or not.

Reset Motorola TV Remote

Though you have restarted your TV, it won’t help in some cases. So, you can reset the Motorola remote to fix the issue.

[1] On your TV remote, press and hold the STB and Set keys for 3 seconds.

[2] Now the LED light on the STB key will turn off.

[3] Enter the code 901 and see whether the LED light flashes three times.

[4] Then, press the STB key to save the reset process.

[5] The LED light will flash three times and turn on. This means that your Motorola TV remote has been reset successfully.

Pair the Remote 

Once you reset the TV, the Motorola TV remote will be unpaired automatically. So, you need to re-pair the remote and see if the issue is solved. To do so,

[1] Turn on your TV and press the TV and Set keys for 3 seconds until you see the LED light on the TV key turn on.

[2] Keep pressing the navigation buttons till the Motorola TV turns off.

[3] Once the TV turns off, press the TV Mode key.

[4] If you see the LED light flash thrice and turn off, it means that the remote got paired with your TV.

Use Google TV App

As an alternative, you can use the Google TV remote app to control your Motorola TV without a remote.

[1] Install the Google TV app on your smartphone from the relevant app store.

[2] Click Open to launch the Google TV app and provide the required permissions.

[3] Click the Remote icon present at the bottom right of the app screen.

[4] Select your Motorola TV from the list.

[5] Upon selection, a pairing code will appear on your TV screen.

[6] Enter the same to pair your TV to the Google TV app.

[7] That’s it. Start controlling your TV with the app.

Contact Motorola Support

If the Motorola remote is not working after trying all these troubleshooting methods, you have to contact Motorola Customer Care. They will assist you to fix the remote not working issue with relevant solutions. For more convenience, you can directly compose an email or click on WhatsApp chat to reach out to a support agent.

If the Motorola TV remote has physical damage, the above troubleshooting solutions will not help at all. So, you need to buy a new replacement Motorola TV remote. For cheaper options, it is recommended to buy a universal remote that can control multiple devices at a time.

FAQ